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Our Commitment to Health & Safety

Ongoing in-centre initiatives

**Important update from the NSW Government as at Saturday 2 January, 2021: As directed by the NSW Government, from 11:59pm Saturday 2 January all customers, centre staff and retailers must now wear a mask/face covering when visiting Top Ryde City. Children under 12 are exempt as are individuals with certain medical conditions. More information on the mask mandates and exemptions can be viewed here: https://www.nsw.gov.au/covid-19/face-masks. 

The health and safety of our customers, retailers and centre staff remains our highest priority and we want to assure you of our increased cleaning and sanitisation practices. There are a range of initiatives we have already implemented that you can continue to expect from us across this period which are detailed below. For the latest health advice and to stay informed visit nsw.gov.au/covid-19.

 

Additional health & safety measures you can continue to expect from us:

Top Ryde City continues to incorporate a number of heightened initiatives to keep our customers, centre staff and the community safe. You can expect the below ongoing measures from us to safeguard your shopping experience:

  • Hand sanitisers throughout the centre and at key entry and exit points
  • Increased cleaning and sanitisation of high touchpoints throughout the centre
  • Active promotion of personal hygiene and safety measures in-centre and online
  • Touchless boomgate ticket systems at all carpark entries were installed to further reduce touchpoints required throughout your visit
  • Encouraging social distancing through signage, queuing systems and ground markers
  • Working with individual retailers to ensure 4 square metres of space per customer and mandatory QR code check-in processes.
  • Maximum capacity limits where applicable
  • Registered COVID-safe plan that is continually reviewed and updated
  • Social distancing officers throughout key areas of the centre during peak periods to ensure social distancing is adhered to

Top Ryde City have also implemented several supplementary measures as part of our COVID Safe Plan to support the food court and play areas including:

  • Additional hand sanitising stations throughout the food court area
  • Increased cleaning personnel and sanitisation of high touchpoints throughout the food court
  • Provision of surface sanitisation wipes throughout the food court for customer use
  • Reduction of furniture and seating to comply with the 4-square-metre rule
  • Additional security for crowd management and to ensure the 4 square metre rule is adhered to
  • Registered COVID-safe plan that is continually reviewed and updated

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